Customer Service - English/French - Part Time - Home Office

We are looking for bilingual talent for our new Customer Service department in English and French, who effectively resolve the doubts and requirements of our clients.
 No sales.
 No tech support.
 Home Office Permanently.

Skills:
• French and English advanced level. (will be evaluated).
• Good terminology in both languages.
• Good communication skills.
• Be able to take notes in a good pace.

Responsibilities and Duties:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer calls and emails
• Communicating with customers through various eCommerce channels
• Acknowledging and resolving customer needs
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments and complaints
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Qualifications:

• Ability to stay calm when customers are stressed or upset
• Comfortable using computers and software
• Experience working in a fast-paced team environment
• Experience working with household appliances preferred

REQUIREMENTS:

• Live in Mexico.
• Laptop or desktop.
• Cellphone: iPhone (6 and up, not SE) / Android (7.0 and up).
• Internet with a minimum speed of 5 MB download and 3MB upload (NO satellite service).
• INE or Valid Mexican Passport.

Benefits:
• Law benefits (IMSS, INFONAVIT, etc)
• Internet & Energy reimbursement.
• Working Hours - 4 hours a day, 5 days a week, 2 days off
• All schedules are subject to availability and will be chosen from a predetermined list.
• Attractive monthly income.
• 100% Home Office.
• Paid Training (only if you get hired).

Our recruitment process is remotely. Make sure your CV is updated with your phone number and email.

IMPORTANT: Human Quality under no circumstances asks for money for the recruitment process. The process is 100% free, be aware of any fraudulent third parties!