Customer service Agent
San Pedro Garza Garcia, Nuevo León
Publicado hace 14 días
- Empresa:
- CP360
- Descripción de la Empresa:
- ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work. At ContactPoint 360 Inc., we deeply understand the meaning of family and values.
- Tipo de Contrato:
- Tiempo Completo
- Experiencia requerida:
- 1 año
- Educación requerida:
- Media superior
- Género:
- Indiferente
- Edad:
- 18 a 70 años
- Cantidad de Vacantes:
- 20
Descripción de la Oferta de Trabajo
English level B2 and above
High school diploma or equivalent
basic computer knowledge
availability to work between 7am and 9pm Mon-Sat
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Excellent follow-through and attention to detail
provide Great customer service
Include the following. Other duties may be assigned.
Answers inbound inquiries via telephone, emails, and chat regarding service and warranty procedures, parts, and technical watch information.
Generates outbound contacts to provide watch information and general status of repairs or part orders.
Provides repairs/part order estimates and parts availability.
Using multiple systems provides detailed technical customer support via phone and email with watch setting instructions, troubleshooting and product information, including watch characteristics such as water resistance, charging times, and functionality.
Enters repair and/or part order information into the ERP system, including customer identification information, watch and/or part information, estimate of charges, special needs, parts requirements, etc.
Track shipments and prepares claims for those that are determined to be lost in transit.
Performs Quality Control for outbound repair orders.
May process credits for part returns. Assists in processing/answering all correspondence.
- Salario:
- $18,500.00 Mensual